Privacy Policy

Last updated: 08/02/2026

Energising Excellence Ltd is committed to protecting your privacy and handling your personal data transparently and securely. This policy explains how we collect, use and protect your information when you visit our website, contact us or use our services.

1. Who we are

Energising Excellence Ltd provides leadership development, coaching, training and speaking services.

For the purposes of UK data protection law, Energising Excellence Ltd is the data controller of your personal information.

Contact details
Email: randy@energisingexcellence.com
Website: www.energisingexcellence.com
Company: Energising Excellence Ltd
Registered in England & Wales

2. Information we collect

Information you provide directly

We may collect personal information when you:

• Contact us via website forms
• Book a call or service
• Register for events or programmes
• Subscribe to our newsletter
• Make a payment

This may include:

• Name
• Email address
• Phone number
• Company name
• Job title
• Billing information
• Any message you send us

Information collected automatically

When you visit our website, we may collect:

• IP address
• Browser type
• Device information
• Pages visited
• Website usage data

This helps us improve website performance and user experience.

3. How we use your information

We use your personal data to:

• Respond to enquiries
• Deliver coaching, training and speaking services
• Manage bookings and payments
• Send newsletters or updates (if you opt in)
• Improve our website and services
• Maintain business records
• Meet legal and financial obligations

We only use your information where we have a lawful basis to do so.

4. Lawful basis for processing

Under UK GDPR, we rely on the following legal bases:

• Consent – for newsletters and marketing emails
• Contract – when providing services you request
• Legitimate interests – to run and improve our business
• Legal obligation – for accounting and compliance

You may withdraw consent at any time by unsubscribing or contacting us.

5. Payments

Payments for services may be processed securely through third-party providers (such as Stripe, PayPal or bank transfer).

We do not store full card details on our website. Payment providers process your information securely in accordance with their own privacy policies.

6. Email marketing & newsletters

If you subscribe to our mailing list, we may send:

• Insights and leadership content
• Event updates
• Service information

You can unsubscribe at any time via the link in emails or by contacting us.

We will never sell or share your email with third parties for marketing.

7. Coaching confidentiality

Any personal information shared during coaching or development sessions is treated as strictly confidential, except where disclosure is required by law.

8. Data storage & security

We take appropriate security measures to protect your data from unauthorised access, loss or misuse.

Your information may be stored securely via:

• Email systems
• CRM platforms
• Cloud storage
• Accounting software

We retain personal data only as long as necessary for business or legal purposes.

9. Sharing your data

We do not sell your personal data.

We may share data with trusted service providers where necessary:

• Website hosting providers
• Email marketing platforms
• Payment processors
• Accountants or legal advisers

These providers are required to keep your information secure.

10. Cookies

Our website may use cookies to:

• Improve website performance
• Analyse visitor behaviour
• Enhance user experience

You can disable cookies via your browser settings.

11. Your rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion
• Restrict processing
• Object to processing
• Request data transfer

To exercise your rights, contact: Randy@energisingexcellence.com

You also have the right to complain to the UK Information Commissioner’s Office (ICO).

12. Third-party links

Our website may contain links to external websites.
We are not responsible for their privacy policies or content.

13. Updates to this policy

We may update this policy occasionally.
The latest version will always appear on our website.